Lecture #1 - Outrageous industry transformation: Cell phones doom phone revenues for hotels
1) When
was the last time you used a pay phone? How often have you used a pay phone in
the last year?
I used pay phone 3 months ago. Once a year
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2) If
you needed to use a pay phone, would you know immediately where one was
located?
I have no idea where got pay phone. I need
to search around.
3) When
was the last time you used your cell phone? How often have you used your cell
phone in the last day?
I used my cell phone 10 minutes ago. I used
my cell phone everyday, every hour.
